Last updated: July 5, 2026
If you are in immediate danger or experiencing a mental health crisis:
SoulChat's AI characters are here to listen, but they are not a substitute for professional crisis support.
How do I start chatting? Simply open the app and type a message. No registration needed — your device is your identity.
How many messages can I send? Free users get 10 messages per day (resets at midnight your local time). Pro subscribers get 100 messages per day.
How do I switch characters? Tap the people icon in the top-right corner of the chat screen. Free users can use Warmie (the warm listener). Pro users can switch between all 5 characters.
How do I use voice input? Tap the microphone icon to the left of the text field, then hold the "Hold to talk" button and speak. Release to send. Your voice is processed by iOS Speech Recognition locally — it is not recorded or stored.
How do I subscribe to Pro? When you run out of free messages, the upgrade screen appears automatically. You can also go to Profile → Upgrade.
How do I cancel? Go to iOS Settings → [Your Name] → Subscriptions → SoulChat → Cancel Subscription. You keep Pro features until the current billing period ends.
Can I restore a previous purchase? Yes — go to the upgrade screen and tap "Restore Purchase".
How do I delete my data? Go to Profile → Erase My Data. This clears all chat history. Your subscription status is preserved.
Do you store my conversations? Free user chats are deleted after 3 days. Pro user chats are retained for the subscription duration. All data is erased when you use "Erase My Data".
Messages aren't sending: Check your internet connection. If the problem persists, force-close and reopen the app.
AI responses are slow: Response time depends on server load. Most replies arrive within 2-5 seconds.
Voice input not working: Make sure SoulChat has microphone permission (iOS Settings → SoulChat → Microphone).
For any other questions or feedback, email support@lyc.yun. We typically respond within 48 hours.